Online Support AVAILABLE – 24 Hours / 7 Days
aBOUT OUR pAID SERVICES…
All of our technical support services are billable for non registered customers. For existing customers where your support issue or work request requires us to carry out work on your behalf or if assistance is required for longer than 30 minutes our services for labour are charged per minute. All technical support is billable at £0.96 ppm from the start of your call unless you are an pre-existing registered webhosting customer.
Our registered customers will be billed for technical support only after the first 30 minutes of all support calls & or if carrying out work on your behalf or at your request. Enhanced rates for our support are payable at £1.44 per minute for all support provided outside of standard office hours ( 9.00am – 5:30pm) and on public holidays.
All billable call support minutes will be invoiced for immidiate payment via your customer account and can be paid for instantly via Debt / Credit Cards or PayPal via our secure billing platform. All technical support is provided on a NO-FIX-NO-FEE basis!
( You will not be billed if we are unable to fix your support problem or for any part of any work carried out if the work you request is not carried out to your satisfaction at any time.) AberdeenDC’s – ADCintenet standard terms and conditions apply.